Return Policy

RETURNS

Should the customer wish to return one or more items without having default, this can be done within 14 days after receiving the order, as long as the products are still intact, sealed, complete and inside the original packaging, not worn or used and which cannot be damaged, altered or scratched. Buyer must pay for return shipping costs in this case and any previous shipping expenses associated with that purchase will have to be deducted from refund amount.

Returning incomplete, damaged or scratched products, products without their original packaging and/or label, or products that present signs of use, will not be accepted. Returning products that will expire in less than a month, underwear or swimming clothes, or offers. Should any item be received in any of the above-mentioned conditions or with the carrier label placed directly on the respective product packaging, the customer will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from the above-mentioned facilities, paying for the collection costs.

RETURN COSTS

If the customer received a defective or damaged product, or if the product received is different from the one s/he ordered, a video or at least some photographs that clearly show the issue detected and the state of the box in which the order was delivered must be attached to the complaint in this case all delivery costs from and back to the customer will be fully paid by us.

Reshapeofficial  is to be notified and if it there is confirmation of an error in the shipped product(s) or that flawed product(s) have been shipped, Reshapeofficial  will bear the costs of their return by collecting the product(s) in question at the delivery address. With this purpose in mind, an employee from the returns and reimbursements section of the Reshapeofficial  Customer Service team will get in touch with the customer to schedule the aforementioned collection and to provide any additional clarification on this matter.

Should the customer wish to return one or more items without having default, this can be done within 14 days after receiving the order, as long as the products are still intact, sealed, complete and inside the original packaging, not worn or used and which cannot be damaged, altered or scratched. Buyer must pay for return shipping costs in this case and any previous shipping expenses associated with that purchase will have to be deducted from refund amount.

Suggestions, Complaints and Refunds

Our customers opinion is very important to us, since it allows us to improve our services. As such, if for any reason our customers are not happy with said service, or in case they have any suggestions, we appreciate it if they can take a few minutes to report any situation, preferably by sending a message to our Customer Service team. If the complaint is related to a specific order, customers have 14 days from the reception of the order to get in touch with our Customer Service team and report the issue detected. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the customer received a defective or damaged product, or if the product received is different from the one s/he ordered, a video or at least some photographs that clearly show the issue detected and the state of the box in which the order was delivered must be attached to the complaint. The customer should also keep the defective, damaged or switched product, as well as the order box, in his/her possession until told otherwise by our Customer Service team. If the exterior state of the box is not in perfect conditions at the time the order is delivered, the customer must reject delivery at the risk of his/her complaint not being accepted later.

Address to return items : 74A Larnakos Avenue 2102 Aglatzia Cyprus 

EXCHANGES

The customer will have to return the item(s), Reshapeofficial  will do everything in its power to reimburse the customer as quickly as possible. There is, however, a maximum reimbursement period of 14 days from the day the product arrives at the above-mentioned warehouse. If payment was made by credit card, reimbursement will be issued to the credit card used for the original payment and will appear on the customer’s next bank statement.